Events

AI relevant

• Reading Circle- More than a Glitch
• Inclusive AI- Guardrails (Flipped Masterclass)
• Redefining Agentic AI with UX & Service Design
• Redesign it with AI: Google Maps
• 10 things AI changes about software design in 2026
• Inclusive AI Masterclass- Flipped
• Prototyping with AI
• Inclusive AI Masterclass
• Redesign it with AI: Spotify part 4
• Part 5: Doing UX Research alongside AI workshop
• Part 4: Doing UX Research alongside AI workshop
• Redesign it with AI: Spotify
• Reading Circle- new read “Human-Centered AI”
• Part 3: Doing UX Research alongside AI workshop
• Redesign it with AI- Apple Watch redesign part 2
• Redesign it with AI- Apple Watch redesign part 1
• Doing UX Research alongside AI workshop
• Rethinking User Research with AI
• Rethinking Product Strategy with AI
• Introducing Drawing Circle at the UXIC
• AI for UX Masterclass- part 2/2
• AI for UX Masterclass- part 1/2

Deep Dive Lab

• Journey Mapping Deep Dive Lab
• Impactful Reporting for UX- part 2
• Developing Your Improv Skills workshop-part 2
• Impactful Reporting for UX
• Developing Story Skills workbook
• Developing Your Improv Skills workshop- Part 1
• Workshop: Developing your Storytelling skills- part 2
• Part 5: Doing UX Research alongside AI workshop
• Problem Framing for UX Workshop pt 2
• Workshop: Developing your Storytelling skills
• Part 4: Doing UX Research alongside AI workshop
• Improv for Design Innovation
• Part 3: Doing UX Research alongside AI workshop
• Problem Framing for UX Workshop pt 1
• Doing UX Research alongside AI workshop- part 2
• Doing UX Research alongside AI workshop
• Creating Service Blueprints workshop- part 2/2
• Designing for Neurodiverse users
• Creating Service Blueprints workshop
• Creating Service Blueprints workshop- part 1
• Opportunity Mapping for UX
• Opportunity Mapping for UX- Part 2
• Improv skills for UX workshop
• Policy Design workshop- part 2
• Policy Design workshop
• Facilitating UX workshops Intensive
• Designing Memorable Moments
• Donut-Centered Design workshop (Amsterdam)
• Conducting holistic UX heuristic evaluations workshop
• How to conduct Ethnographic Interviews workshop
• Pt 1-3 How to conduct Ethnographic Interviews workshop
• Story prototyping the VR Metaverse workshop- part 2
• Ecosystem mapping workshop
• Story prototyping the Metaverse workshop: immersive 3D experience | UX Events
• Story prototyping the Metaverse workshop: Designing a compelling immersive 3D experience
• UX Writing workshop | Part 3/3
• UX Writing workshop- Part 3/3
• Journey Mapping workshop: Creating journey maps with impact
• UX Writing workshop | Part 2/3
• Designing Your Life: Avoid burnout and bring calm to day | UX Events
• UX Writing workshop- Part 1
• UX Writing workshop- part 1/3
• Insight Sprints – Bringing your Team along the user research journey | UX Events
• Insight Sprints- Bringing your team along the user research journey- Workshop
• This is Ethnography Doing-Workshop part 3/3
• This is Ethnography Doing-Workshop part 2/3
• This is Ethnography Doing – Workshop part 1/3
• Cross-Cultural Design Workshop: Toward Localization UX- Part 2
• Cross-Cultural Design Workshop: Toward Localization UX- Part 1
• Inclusive Design Workshop: Building Inclusion in as your Default | UX Events
• Service Blueprints workshop 3/3
• Service Blueprints workshop 2/3
• Service Blueprints workshop 1/3
• UX Workshop: Build a Roadmap for Managing UX
• 3D UX Design workshop DAY 2/2 recording
• 3D UX Design workshop- how to design engaging and immersive experiences
• 3D Design Workshop- what to expect
• Online Workshops- About
• 3D UX Design workshop- promo

Expert Talks

• Vision and Values- with Brad Witteman
• Vision and Values- with Christian Crumlish
• Vision and Values- with Victor Udoewa
• Live Q&A with authors of Disruptive Research
• From Design Systems to DesignOps
• User Recruiting for UX research – Masterclass

Intensives

• Service Design Intensive
• Cross-Cultural Design intensive
• User Research Intensive
• User Research Intensive (members)

Lightning Lessons

• Beyond User Advocacy: How to Advocate for Disabled Users
• Deconstructing AI-First Service Design
• Journey Mapping as a Strategic Superpower
• Why Workshop Facilitation is so Important in Service Design
• From Product Mindset → Service Design Mindsets
• Make the shift from Tactical to Strategic Service Design
• Orchestrating agentic UX for service design blueprints
• Redefining Agentic AI with UX & Service Design
• 10 things AI changes about software design in 2026
• From Users to Co-Creators: Rethinking Engagement
• Visiontyping- Prototyping Future Scenarios
• Contextual Inquiry: Observe, Ask, Learn
• Empathy- What is it good for in UX?
• More UX Impact with Inclusive Design
• Futurecasting- make better design decisions
• Conversational pivots with Level of Zoom
• Feeling Local: Cross-cultural design case studies
• Rethinking User Research with AI
• Rethinking Product Strategy with AI
• Kickstart Service Design with Service Safaris
• Speculative Design for UX
• Orchestration in Service Design Miniclass
• Tackling Technical & Design Debt
• Miniclass: Toward Sustainable Interaction Design
• Miniclass: Infiltrating Product Design with Service Design mindsets [Events]
• Beyond Translation: Getting Cross-cultural Design Right Miniclass
• Designing for trust, privacy and security in UX Miniclass
• How CX and UX work together Miniclass
• Understanding the Role of Intangible value in Service Design
• Interface consistency- the case for and against consistency
• Artifacts, power tools for better User Research and Interaction Design
• Miniclass- Artifacts, power tools for better User Research and Interaction Design
• Miniclass: Designing Context – Aware experiences
• Miniclass: From mental models to design of conceptual models
• Miniclass – Use Cases and UX
• Inclusive Design: How to bake inclusion into your process and experience
• Building Role-based Personas with Frank Spillers
• Remote UX- How to move Design & Research online
• Ethics in UX Crash Course- Share & Present to your Team
• Improving Ethics in UX Design
• Interview with Don Norman- grandfather of User Centered Design
• Customer Journey Mapping 101
• A Quick and Practical Intro to Human Centered Design
• Desirability First- Understanding customer value, insights and opportunities
• 5 Proven ROI Gains from UX
• Accessibility-10 principles of Accessibility for Web and Mobile Design
• Advancing your Journey Mapping process- How to manage the journey mapping process
• Designing during times of Pandemics-How during COVID-19 you can spark resourcefulness + innovation
• Designing for the constraints caused by social distance
• Essentials of Journey Mapping Webinar- How to map out the user journey
• Mobile UX Design- Use this process to get differentiation right!
• Transitioning from 2D to 3D UX Design
• WEBINAR Diary Studies- will users love your product after testing
• Why Service Design is vital to UX efforts
• Designing the Privacy User Experience
• Experience Dynamics webinar- 18 Ecommerce Musts
• Rapid Ethnography- Uncovering trends and insights (undetected ROI)
• ROI of User Centered Design
• Visual Design- Setting the Standard for Design Leadership
• 7 Storytelling musts for XR (VR & AR)
• Accessibility testing- How to correctly evaluate Section 508
• Building a UX culture to rival Apple
• Accessibility compliance: What Managers need to know

Masterclasses

• Engaging Reluctant Stakeholders in Accessibility Work
• Designing for Accessibility First
• Inclusive AI- Guardrails (Flipped Masterclass)
• Improv for Service Design prototyping
• Designing Peak Moments in Services (Flipped Masterclass)
• Inclusive AI Masterclass- Flipped
• Designing With, Not For: Participatory Techniques in Action
• From North Stars to Guardrails: vision to values
• Beyond Empathy: Designing with Lived Experience
• Prototyping with AI
• Inclusive AI Masterclass
• Rethinking Empathy: What Works, What Doesn’t in UX
• Defending User Research
• Stakeholder management tactics- Part 3
• Masterclass: Storytelling for UX Stakeholders
• Stakeholder management tactics- Part 2
• Stakeholder management tactics
• Mega Highlights of 2024
• Systems Thinking- Service Design power skill 
• Are You Solving the Right Problems?
• Designing Employee Experiences
• Masterclass- Designing for Context-aware experiences
• Masterclass- Are you strategic or tactical in your UX work?
• Leveraging Task Analysis in UX Design
• AI for UX Masterclass- part 2/2
• AI for UX Masterclass- part 1/2
• Designing for Disrupted Journeys
• Sample sizes in UX Research
• Managing Stakeholders in UX Masterclass
• AI for UX Design
• Improv for UX Masterclass
• Using Surveys for UX like a pro
• Market Research vs User Research
• Project Management for better UX Masterclass
• From Design Systems to DesignOps
• Sustainable Interaction Design Masterclass
• Masterclass: Emotion Design for UX Differentiation
• Differentiating your UX with Sociability Masterclass
• Hiring for UX & Service Design roles Masterclass
• User Recruiting for UX research – Masterclass
• Essentials of User Adoption Masterclass
• Problem space discovery in Agile Masterclass
• Product Managers + UX teams: Working Together Masterclass | UX Events
• Masterclass- Getting the details of usability testing right
• Masterclass: Journey Mapping as a Team Sport
• Masterclass- Touchpoint mapping and cross-channel UX
• Masterclass: Managing UX process Deliverables
• Masterclass: Organizational Design- Building UX Center Excellence | UX Events
• UX process case studies–UX management in action pt 2/2
• UX process case studies–UX management in action 1/2
• Masterclass: Accessibility ready with WCAG 3.0
• Designing Your Life: Creating Good Experiences at home & work
• UX KPI Masterclass- Deepening UX measurement into every layer of your process and organization.
• UX Writing- Increasing conversion rates with emotional impact | UX Events
• Storytelling: Strategies for getting User needs Embedded in Teams
• User Advocacy- Fighting for the Rights of Users Masterclass
• How to Conduct Ethnographic Interviews- Masterclass
• Prototyping Product-Service systems MasterClass
• How UX Designers can help solve Sustainability Challenges
• Improving how you Collaborate with UX Teams MasterClass
• Getting Journey Mapping & Personas right
• Leveraging Service Design techniques to connect cross-channel customer experience.
• Making the Super-Business case: UX, Accessibility, and Service Design. Strategies for fighting for UX.
• Learning from anti-patterns: Bad UI, Worse UX
• User Research MasterClass- Online to in-person UXR
• Designing & Generating Emotional Value in UX

Reading Circle

• Reading Circle- Bad Services
• Reading Circle- More than a Glitch
• Reading Circle- More than a Glitch chapter 3-4
• Reading Circle- Blueprinting the Practical Way- Cpt 1&2
• Redesign it with AI- Duolingo
• Reading Circle- new read: Closing the Loop
• Redesign it with AI- Spotify part 3
• Redesign it with AI: Spotify Part 2
• Reading Circle- new read “Human-Centered AI”
• Reading Circle- the Power of Moments
• Live Q&A with authors of Disruptive Research
• Drawing Circle- Redesigning What’s App part 1