5 Proven ROI Gains from UX
57 minutes
User experience is considered a must on any design project, especially where customers have a visible voice. However, even internal applications, intranet or portal projects require ease of use and good user experience. Beyond simply brimming with enthusiasm for UX, what is the latest proven ROI on usability and UX in Fortune 500 organizations? What can you expect from your usability and UX investment?
In this seminar, we will take a closer look at the ROI of UX, and also how to defend your gut instinct to budget for good user experience. We will share tips ‘from the trenches’ on how to sell to and make the case for UX in your organization, regardless of the political environment.
- Justifying UX- by the numbers
- Defending your spend- proving UX worthiness in your organization
- Selling UX to your boss- an insider’s cheat sheet
- Making the Case for UX and usability
- Case studies- measuring UX ROI
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Who You will Learn From
Frank Spillers
Founder - UX Inner Circle
Frank Spillers, MS, founded the UX Inner Circle in 2020 to support senior practitioners facing complex challenges. The community exists to sharpen thinking, increase your confidence, and pressure-test real decisions. It’s built for people doing the work, not just talking about it. Frank founded an award-winning UX and Service Design consultancy (Experience Dynamics) and now leads UX and Service Design at numerous organisations, including the UK Government Digital Service. He has worked with and led teams to deliver hundreds of products and services over several decades. His work spans government, enterprise platforms, nonprofits, and global brands. He brings 25+ years as a senior UX and Service Design leader. His focus areas include Inclusive Design, accessibility, emotion-led design, cross-cultural UX, VR/AR, and UX leadership. His work has directly increased conversion by 88% and revenue by 300% for organizations including Nike, Microsoft, Intel, Capital One, Global Disability Rights Now!, the World Bank, and the City of New York.
