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Reading Circle- new read: Closing the Loop

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March 2025- May 2025

60 minutes (Drop in any session, don’t worry if you haven’t read all chapters- the discussion is more valuable to all)

Cost: FREE all member types, register to Join the Open Circle (FREE) for invites.

Reading Circle- Closing the Loop

Join us for Closing the Loop by Sheryl Cababa…

Sheryl Cababa’s Closing the Loop challenges designers to move beyond linear problem-solving and embrace systems thinking. In a world where design decisions have far-reaching consequences, this book equips UX and service designers with tools to anticipate unintended impacts, address systemic inequities, and create more ethical, sustainable solutions.

Why this matters: For our book club, this discussion matters because it pushes us to reflect on our own work. How can we better connect the dots between research, design, and real-world impact? How do we close the loop in our own processes to ensure we’re designing responsibly? Let’s explore together

Feel free to join as many Reading Circles as possible (you don’t have to attend all of them to participate).

Schedule of Readings

Date Chapters Pages
25 March

11:00 EDT/

16:00 GMT (UK)

Chapter 1 “The Shortcomings of User-Centered Design”

Chapter 2 “A Systems-Thinking Mindset”

1-44
8 April

11:00 EDT/

16:00 BST (UK)

Chapter 3 “Systems Thinking and Design Thinking”

Chapter 4 “Collecting Your Data”

45-96

 

22 April

11:00 EDT/

16:00 BST (UK)

Chapter 5 “Synthesis and Mapping Stakeholders”

Chapter 6 “Mapping Forces”

97-154

 

6 May

11:00 EDT/

16:00 BST (UK)

Chapter 7 “Creating a Theory of Change”

Chapter 8 “Anticipating Unintended Consequences”

155-214

 

20 May

11:00 EDT/16:00 BST (UK)

Chapter 9 “Speculative Design Futures” 215-239

 

Cost: FREE, register to Join the Open Circle (FREE) for invites.

See you there!

What is the Reading Circle? 

The Reading Circle is a break-out group of Frank Spillers’ UX Inner Circle. The bi-monthly meetings are paced and facilitated by learning advocate John Alberts (Strategy Director at Experience Dynamics). Drop-in to any session, join the full book cycle meetings. Read about the importance of a book club for your professional development.

 Your attendance is welcomed, even if you have been unable to attend up to this point.

Date: 20 May 2025
Time:

08:00 am PST

11:00 am EST

04:00 pm GMT

05:00 pm CET

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Who You will Learn From

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Frank Spillers

Founder - UX Inner Circle

Frank Spillers, MS, founded the UX Inner Circle in 2020 to support senior practitioners facing complex challenges. The community exists to sharpen thinking, increase your confidence, and pressure-test real decisions. It’s built for people doing the work, not just talking about it. Frank founded an award-winning UX and Service Design consultancy (Experience Dynamics) and now leads UX and Service Design at numerous organisations, including the UK Government Digital Service. He has worked with and led teams to deliver hundreds of products and services over several decades. His work spans government, enterprise platforms, nonprofits, and global brands. He brings 25+ years as a senior UX and Service Design leader. His focus areas include Inclusive Design, accessibility, emotion-led design, cross-cultural UX, VR/AR, and UX leadership. His work has directly increased conversion by 88% and revenue by 300% for organizations including Nike, Microsoft, Intel, Capital One, Global Disability Rights Now!, the World Bank, and the City of New York.