Service Blueprints workshop 3/3
Agenda:
Note: Anyone can join, no pre-requisite for parts 1 and 2….
Building on parts 1 & 2, Service Blueprints: Steps to creating implementable blueprints, we pick up Service Blueprinting by building out our Sustainability UX ‘Energy Saving’ Journey touchpoint inventory that will lead to the Service Blueprint activity.
Service Blueprints bring together the “plan” of how your organization intends to deliver the customer’s value proposition or streamline value co-creation in ‘backstage’ (backend) systems. Service Blueprints build on understanding customer pain points and where the breakdowns exist from a whole-systems perspective. This can involve workflow, rules, processes, and procedures; systems (IT/ Operations), and UX designs for digital touchpoints.
The focus of this workshop is not just the Service Blueprint, but on effectively understanding how to shape your Service Design process for improved effectiveness. Having an implementable Service Blueprint is critical. Frank will guide you through the steps for creating an implementable blueprint. By attending this workshop, you will be able to create a Service Blueprint by using a real-life case study, with real customer data and a business problem to solve.
About UX Inner Circle Workshops:
These workshops are live events with an informal presentation by Frank Spillers and group activities and discussions, with a more hands-on experience to learning the material presented. Online workshops are included as part of your UX Inner Circle membership. They allow a deep study of UX topics, with insights drawn from process best practices and case studies from Frank Spillers two decades in the field.
***FREE TO UX INNER CIRCLE MEMBERS***
Pricing Options ($49, $99 or $349 per month)
| Date: | 23 Apr 2021 |
|---|---|
| Time: | 07:00 am PST 10:00 am EST 03:00 pm GMT 04:00 pm CET |
| Check Your Timezone | |
Who You will Learn From
Frank Spillers
Founder - UX Inner Circle
Frank Spillers, MS, founded the UX Inner Circle in 2020 to support senior practitioners facing complex challenges. The community exists to sharpen thinking, increase your confidence, and pressure-test real decisions. It’s built for people doing the work, not just talking about it. Frank founded an award-winning UX and Service Design consultancy (Experience Dynamics) and now leads UX and Service Design at numerous organisations, including the UK Government Digital Service. He has worked with and led teams to deliver hundreds of products and services over several decades. His work spans government, enterprise platforms, nonprofits, and global brands. He brings 25+ years as a senior UX and Service Design leader. His focus areas include Inclusive Design, accessibility, emotion-led design, cross-cultural UX, VR/AR, and UX leadership. His work has directly increased conversion by 88% and revenue by 300% for organizations including Nike, Microsoft, Intel, Capital One, Global Disability Rights Now!, the World Bank, and the City of New York.
