Masterclass: UX process case studies–UX management in action
JANUARY 12TH 7:00AM PST; 10:00AM EST; 3:00 PM GMT; 7:30 PM IST
2.5 hours-(group activities, 1:1 access to Frank Spillers)
Agenda:
It does not matter what you design, or even how you design it, if you do not have stakeholders on board and organizational buy-in, your UX can suffer. UX process sculpting is the ‘holy grail’ of UX management. Re-working how your UX comes together, by whom, and when certain activities and decisions are taken is critical to success.
In this Masterclass, we will review best practices in UX process and UX maturity. We will hear from three UX Inner Circle members (a non-profit and two banks) who will present their current efforts to impact organizational transformation.
Topics to be covered in this Masterclass:
- Determining UX maturity- what works and what doesn’t
- What’s missing from your UX process
- Guerrilla tactics for getting organizations to embrace UX process
- UX process mapping and process redesign
- UX process case studies
- Troubleshooting your UX process including for Service Design and Inclusive Design efforts
About Monthly MasterClasses:
These monthly meet-ups are topic-driven live events with an informal presentation by Frank Spillers and group activities and discussions. Monthly MasterClasses are included as part of your membership. They allow a deep dive into important UX topics, with insights drawn from process best practices and case studies from Frank’s two decades in the field.
FREE FOR INNER CIRCLE MEMBERS
Want to access the MasterClass? Join now starting at USD $49 Nonprofit-Student-Emerging Market/ $99 Individual/$349 Team of 4.
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Who You will Learn From
Frank Spillers
Founder - UX Inner Circle
Frank Spillers, MS, founded the UX Inner Circle in 2020 to support senior practitioners facing complex challenges. The community exists to sharpen thinking, increase your confidence, and pressure-test real decisions. It’s built for people doing the work, not just talking about it. Frank founded an award-winning UX and Service Design consultancy (Experience Dynamics) and now leads UX and Service Design at numerous organisations, including the UK Government Digital Service. He has worked with and led teams to deliver hundreds of products and services over several decades. His work spans government, enterprise platforms, nonprofits, and global brands. He brings 25+ years as a senior UX and Service Design leader. His focus areas include Inclusive Design, accessibility, emotion-led design, cross-cultural UX, VR/AR, and UX leadership. His work has directly increased conversion by 88% and revenue by 300% for organizations including Nike, Microsoft, Intel, Capital One, Global Disability Rights Now!, the World Bank, and the City of New York.
