10 things AI changes about software design in 2026
TUESDAY JANUARY 27th 9:30AM PDT; 12:30PM EDT; 17:30PM BST (London); 18:30PM CET 23:00 PM IST
30 minutes
FREE all member levels, REGISTER ON MAVEN…
What you'll learn:
10 shifts every team must make to build for AI services
- Get the core shifts that redesign how teams think, plan, and deliver AI-enabled products.
- Scale your team’s AI process
- Learn design habits that support AI-First UX and keep users, context, and intent in the loop.
- How AI changes your Agile workflow
- See where sprint planning, refinement, and decision points must reset for safer, more reliable AI experiences.
- Apply tested patterns and behaviors
- Use a simple checklist your team can adopt to reduce risk, manage drift, and design user-led AI services.
Why this topic matters
Who You’ll Learn From
Frank Spillers is a UX and Service Design leader with 25+ years of experience helping organisations modernise their design practices. He specialises in AI-era design, voice agents, inclusive strategy, and complex service transformation. Frank has led major public-sector and enterprise initiatives, teaches global design teams, and brings deep expertise in problem framing, guardrails, and AI-driven workflows.
What will I walk away with from this session? Core shifts needed for UX people, Agile AI habits, AI-first UX and Service design approaches, and an AI-First Design risk checklist.
Conversational frames around AI that hopefully get your stakeholders’ attention.
Who is this for?
Product designers, AI leads, UX leads, service designers, and anyone designing AI-enabled products. Ideal if currently working on AI or getting into it, getting ready for it.
TUESDAY JANUARY 27th 9:30AM PDT; 12:30PM EDT; 17:30PM BST (London); 18:30PM CET 23:00 PM IST
30 minutes
FREE all member levels, REGISTER ON MAVEN…
| Date: | 27 Jan 2026 |
|---|---|
| Time: | 09:30 am PST 12:30 pm EST 05:30 pm GMT 06:30 pm CET |
| Check Your Timezone | |
Who You will Learn From
Frank Spillers
Founder - UX Inner Circle
Frank Spillers, MS, founded the UX Inner Circle in 2020 to support senior practitioners facing complex challenges. The community exists to sharpen thinking, increase your confidence, and pressure-test real decisions. It’s built for people doing the work, not just talking about it. Frank founded an award-winning UX and Service Design consultancy (Experience Dynamics) and now leads UX and Service Design at numerous organisations, including the UK Government Digital Service. He has worked with and led teams to deliver hundreds of products and services over several decades. His work spans government, enterprise platforms, nonprofits, and global brands. He brings 25+ years as a senior UX and Service Design leader. His focus areas include Inclusive Design, accessibility, emotion-led design, cross-cultural UX, VR/AR, and UX leadership. His work has directly increased conversion by 88% and revenue by 300% for organizations including Nike, Microsoft, Intel, Capital One, Global Disability Rights Now!, the World Bank, and the City of New York.
