Upcoming Events
07 Aug 2026 17 UTC Zoom
Journey Mapping Deep Dive Lab
Journey Mapping Beyond Sticky Notes: Research, History, and AI Futures $799 USD Register on Maven>> 🔥 Early bird pricing $200USD off –…
20 Aug 2026 17 UTC Zoom online
Engaging Reluctant Stakeholders in Accessibility Work
August 20th 9:00AM PST; 12:00PM EST; 5:00 PM BST (GMT); 6:00 PM CET Cost: Free for members- Join for USD…
13 Oct 2026 16 UTC Zoom online
Reading Circle- Bad Services
**See full reading schedule below** Start date moved due to late September US publication date 60 minute discussions over two…
Past Events
17 Jul 2026 17 UTC Zoom online
Deconstructing AI-First Service Design
FREE- Register on Maven>> Deconstructing AI-First Service Design What you’ll learn See Where AI Actually Changes the Service. Identify the…
16 Jul 2026 16 UTC Zoom online
Drop-In: any topic
9:00AM PDT; 12:00PM EDT; 4:30 PM BST **3rd Wednesday every month** Cost: FREE- all member types 30 min….Note sessions are:…
08 Jul 2026 17 UTC Zoom
Service Design Intensive
First session: July 8th 12PM-2PM ET/ 5PM-7PM UK Live Sessions: Total Course Duration 12 hours Wed, Jul 8 5:00 PM—7:00…
07 Jul 2026 17 UTC Zoom online
Journey Mapping as a Strategic Superpower
FREE- Sign up on Maven>> Journey Mapping as a Strategic Superpower What you’ll learn Recognize 3 different journey map types.…
07 Jul 2026 16 UTC Zoom online
Reading Circle- More than a Glitch
**See full reading schedule below** 60 minute discussions over two months, moderated by John Alberts, Learning Advocate Cost: FREE for all…
30 Jun 2026 17 UTC Zoom
Why Workshop Facilitation is so Important in Service Design
FREE- Register on Maven>> Why Workshop Facilitation is so Important in Service Design What you’ll learn: 1. See facilitation as…
23 Jun 2026 17 UTC Zoom online
From Product Mindset → Service Design Mindsets
June 23rd 9:00AM PST; 12:00PM EST; 5:00 PM BST (GMT); 6:00 PM CET Cost: Free for members- Join for USD…
03 Jun 2026 17 UTC Zoom online
Make the shift from Tactical to Strategic Service Design
FREE Register on Maven>> Make the shift from Tactical to Strategic Service Design Tactical service design improves experiences within existing…
15 May 2026 17 UTC Zoom online
Designing for Accessibility First
May 15th 9:00AM PST; 12:00PM EST; 5:00 PM BST (GMT); 6:00 PM CET 90 min Cost: Buy this course and…
07 May 2026 17 UTC Zoom online
Inclusive AI- Guardrails (Flipped Masterclass)
Thursday May 7th 9:00AM PDT; 12:00PM EDT; 17:00PM BST (London); 18:00PM CET 22:30 PM IST 60 minutes >>Registration required +…
23 Apr 2026 17 UTC Zoom online
Designing Peak Moments in Services (Flipped Masterclass)- part 2
April 23rd 9:00AM PST; 12:00PM EST; 17:00PM BST (London); 18:00PM CET 22:30 PM IST 60 minutes >>Registration required + Pre-session…
17 Apr 2026 17 UTC Zoom online
Improv for Service Design prototyping
April 17th 9:00AM PDT; 12:00PM EDT; 17:00PM BST (London); 18:00PM CET 22:30 PM IST 60 minutes >>Registration required + Pre-session…
