Systems Thinking- Service Design power skill
DEC 5th 9:00AM PST; 12:00PM EST; 17:00PM GMT (London); 18:00PM IST 22:30 PM IST
Open Circle: FREE, Join OPEN Circle…(NEW!)
Inner Circle: FREE! ($99 a month for all events plus Digital Library 250+ videos)
Systems Thinking- Service Design Power Skill Masterclass
Thinking in systems is critical when solving design problems. Systems Thinking helps you anticipate downstream surprises. For service design, in particular, systems thinking is a powerful skill. Why? Seeing a system is a way of seeing how different elements interconnect, whether obvious or not. Service Designers, as well as UX Designers, can benefit from seeing root problems and unintended consequences or opportunities within a policy or ecosystem.
What is Systems Thinking?
Systems thinking is an approach to problem-solving that looks at the whole rather than the parts. It involves understanding how components within a system interact with each other and recognizing that changes in one part can impact others. This is essential in service design, where multiple stakeholders, processes, and technologies intersect to deliver a seamless experience.
In traditional problem-solving, teams often focus on symptoms, leading to short-term fixes. On the other hand, systems thinking digs deeper, looking at relationships and patterns within the system to uncover issues or opportunities. It’s about exploring beyond simply why something is happening and how system behaviors shape outcomes and experiences downstream.
Move over Design Thinking, here comes Systems Thinking.
The Role of Systems Thinking in Service Design
UX and Service Design focus on designing useful, usable, and desirable services. It involves a deep understanding of customer needs, behaviors, and the environments in which services operate, including context of use. Systems thinking enriches this process by ensuring designers see the interconnected picture and understand how changes to one element of the service impact others.
Topics we will cover in Systems Thinking- Service Design power skill
- Shifting your practice: 6 System’s Thinking mindsets in action
- Bringing Systems Thinking into your daily work
- Frank’s top 3 tips for teaching stakeholders to think holistically in UX and Service Design
- Identify Leverage Points
About Monthly MasterClasses:
These monthly meet-ups are topic-driven live events with an informal presentation by Frank Spillers and group activities and discussions. Monthly MasterClasses are included as part of your membership. They allow a deep dive into important UX topics, with insights drawn from process best practices and case studies from Frank’s two decades in the field.
Cost:
Open Circle: FREE, Join OPEN Circle…(NEW!)
Inner Circle: FREE! ($99 a month for all events plus Digital Library 250+ videos)
| Date: | 05 Dec 2024 |
|---|---|
| Time: | 09:00 am PST 12:00 pm EST 05:00 pm GMT 06:00 pm CET |
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