How CX and UX work together Miniclass
NOV 17th 6:00AM PDT; 9:00AM EDT; 2:00 PM GMT; 3:00PM CET 7:30 PM IST
(Note: That’s a little earlier on the West coast!)
30 min
How CX and UX work together Miniclass
Agenda:
Do you work on CX or UX? Are you a CX professional or a UX’er? Is there a huge difference, and does it really matter? Understanding distinctions is important for managers and leaders who work in an industry full of acronyms and terminology. The theme of this Miniclass is to clear up roles and boundaries and to help you explain all of this to stakeholders who use the terms interchangeably.
While CX and UX have similar goals and impacts, their methods, metrics, and approach are very different. Yet, authors, analysts, and LinkedIn groups use the terms interchangeably as if no distinction exists. This Miniclass will help set the record straight. We will look at similarities and differences as well as collaboration opportunities for optimal business results.
Topics we will cover in the Miniclass:
- Definitions: what does CX and UX do? (differences vs similarities)
- Key differences in CX vs UX
- How CX and UX can work together
- Q&A
About Miniclasses:
A brief, but deep-dive into a topic, led by Frank Spillers. The sessions provide an orientation to key points on a topic. The sessions are FREE to members of the UX Inner Circle.
| Date: | 17 Nov 2022 |
|---|---|
| Time: | 06:00 am PST 09:00 am EST 02:00 pm GMT 03:00 pm CET |
| Check Your Timezone | |
Who You will Learn From
Frank Spillers
Founder - UX Inner Circle
Frank Spillers, MS, founded the UX Inner Circle in 2020 to support senior practitioners facing complex challenges. The community exists to sharpen thinking, increase your confidence, and pressure-test real decisions. It’s built for people doing the work, not just talking about it. Frank founded an award-winning UX and Service Design consultancy (Experience Dynamics) and now leads UX and Service Design at numerous organisations, including the UK Government Digital Service. He has worked with and led teams to deliver hundreds of products and services over several decades. His work spans government, enterprise platforms, nonprofits, and global brands. He brings 25+ years as a senior UX and Service Design leader. His focus areas include Inclusive Design, accessibility, emotion-led design, cross-cultural UX, VR/AR, and UX leadership. His work has directly increased conversion by 88% and revenue by 300% for organizations including Nike, Microsoft, Intel, Capital One, Global Disability Rights Now!, the World Bank, and the City of New York.
