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Creating Service Blueprints workshop

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MAY 9TH 8:00AM PST; 11:00PM EST; 4:00 PM GMT; 5:00 PM CET

2 hours

Cost: $100 USD; £78; €92

  • Buy this course: Attend it live or get the recording:
  • Get it FREE: Apply to Join now, first month free; cancel anytime.

Creating Service Blueprints workshop

Service Blueprints are crucial for delivering customer value and streamlining employee and backend systems. They address customer pain points and breakdowns in workflows, touchpoints, rules, policies, and procedures. In this workshop, attendees will learn to shape their Service Design process for a proven holistic approach to creating a Service Blueprint.

Service Blueprints Workshop Highlights:

  • Understanding Service Blueprints in Service Design.
  • Identifying and addressing customer pain points.
  • Analyzing whole-systems: workflows, rules, and procedures.
  • Incorporating IT and Operations in Service Design.
  • Designing and improving Policies with Policy Design.
  • Designing UX for digital or any-channel touchpoints.
  • Managing Service Blueprints implementation and longevity.
  • Real-life case study with customer data and business problems.

Go deeper: Watch this 2-min Course promo VIDEO..

Cost: $100 USD; £78; €92

  • Buy this course: Attend it live or get the recording:
  • Get it FREE: Apply to Join now, first month free; cancel anytime.

Members: FREE…join the UX Inner Circle to get this and enjoy access to $10,385 worth of value-recording trainings from 20 years of Frank Spillers’ work.

About UX Inner Circle Workshops:

These workshops are live events with an informal presentation by Frank Spillers and group activities and discussions, with a more hands-on experience to learning the material presented. Online workshops are included as part of your UX Inner Circle membership. They allow a deep study of UX topics, with insights drawn from process best practices and case studies from Frank Spillers two decades in the field.

Why Join?

The UX Inner Circle is a professional learning community with a program of monthly events for UX researchers and designers, managers, and directors practicing UX and Service Design. We are a small group of currently 50 UX and Service Designers, Directors, and Researchers currently 100% working in UX. Attendees come from orgs like Harvard, Google, IBM, Accenture, Deloitte, Capital One, US Bank, healthcare, government, and non-profits. So why join?

  • Refine or expand your current skills– push the boundaries of your learning.
  • Get advice and guidance: Put a top-performing UX expert (Frank Spillers, CEO of award-winning UX firm Experience Dynamics and top instructor at Interaction Design Foundation) in your pocket. Stay connected with the latest on what Frank is thinking and prioritizing in UX and Service Design.
  • Ask other UXIC colleagues anything on a dedicated private Slack channel. Also, collaborate during monthly meet-ups (Masterclasses).
  • Get a promotion at work or upgrade your skills, portfolio, or process knowledge. This is the #1 reason folks keep subscribing to the UX Inner Circle.

Ready to Join the UXIC?

30- Day Free Trial (billing starts month 2)

Membership includes access to ALL monthly event recordings and more (going back 20 years of Frank’s UX career). 150+ recordings.  Monthly live meet-ups (Masterclass topics) and workshops (every other month). Miniclasses (short webinars) and access to longer webinars Frank provides with his UX firm Experience Dynamics.

Financial inclusiveness membership: USD$49 per month for Nonprofit-Student- or you live in the Global South/ Emerging Market (.org; .edu)

Regular membership: USD$99 Individual per month

20% discount on Annual Price; switch anytime, cancel anytime.

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***THIS EVENT IS FREE WITH UX INNER CIRCLE MEMBERSHIP***

Date: 09 May 2024
Time:

09:00 am PST

12:00 pm EST

04:00 pm GMT

06:00 pm CET

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