Service Design
UX Design
UX Management
Summary: How does Policy Design impact product-service design? Policy design is a critical element in improving products and services. Well-cr...
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Summary: The dark sides of a ‘UX Unicorn’ phenomenon sheds light on wh...
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UX Design
If you said “No” to Focus Groups for UX… First, if you said &ld...
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UX Management
Why do some UX projects thrive while others stumble? Improving UX with proje...
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Orchestration of services in Service Design At its core, orchestration in service ...
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Designing the Moment of Truth In service design, a “moment of truth” (...
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UX Management
Agile UX and Design debt In tomorrow’s Miniclass called Tackling Technical &...
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