From Users to Co-Creators: Rethinking Engagement
December 5th 9:00AM PDT; 12:00AM EDT; 5:00 PM BST (UK); 18:00 CET; 22:30 PM IST
30 minutes
- Open Circle: FREE (Get it FREE>> Join Open Circle)
- Inner Circle: Included in your $99 a month Inner Circle membership (50% discount available) for all events plus Digital Library 250+ videos, mentoring, hands-on workshops and more…
Time to rethink engagement
Most organisations talk about “user engagement,” but few truly share power with the people they design for. This session explores what happens when we move beyond feedback loops and usability tests: toward real collaboration and shared decision-making. Co-creation changes how teams listen, learn, and act. It builds services with people, not for them.
In this session, UX and Service Design veteran Frank Spillers unpacks practical ways to shift from extractive engagement to participatory design. You’ll learn how to create the conditions for trust, transparency, and shared ownership. You’ll see examples of authentic co-creation in action.
Topics we will cover in ‘From Users to Co-Creators: Rethinking Engagement’ Miniclass:
- The Engagement Gap – why traditional engagement fails and how to spot extractive practices.
- Authentic vs. Performative Participation – how to tell the difference.
- Co-Creation Readiness Checklist
- Q&A
About Miniclasses:
A brief, but deep-dive into a topic, led by Frank Spillers. The sessions provide an orientation to key points on a topic. The sessions are FREE to members of the UX Inner Circle. Apply to join, or try it free for 30 days…(billing starts month 2, cancel anytime). Also see: What kind of people join the UXIC?
| Date: | 05 Dec 2025 |
|---|---|
| Time: | 09:00 am PST 12:00 pm EST 06:00 pm BST 06:00 pm CET |
| Check Your Timezone | |
Who You will Learn From
Frank Spillers
Founder - UX Inner Circle
Frank Spillers, MS, founded the UX Inner Circle in 2020 to support senior practitioners facing complex challenges. The community exists to sharpen thinking, increase your confidence, and pressure-test real decisions. It’s built for people doing the work, not just talking about it. Frank founded an award-winning UX and Service Design consultancy (Experience Dynamics) and now leads UX and Service Design at numerous organisations, including the UK Government Digital Service. He has worked with and led teams to deliver hundreds of products and services over several decades. His work spans government, enterprise platforms, nonprofits, and global brands. He brings 25+ years as a senior UX and Service Design leader. His focus areas include Inclusive Design, accessibility, emotion-led design, cross-cultural UX, VR/AR, and UX leadership. His work has directly increased conversion by 88% and revenue by 300% for organizations including Nike, Microsoft, Intel, Capital One, Global Disability Rights Now!, the World Bank, and the City of New York.
