From Users to Co-Creators: Rethinking Engagement
December 5th 9:00AM PDT; 12:00AM EDT; 5:00 PM BST (UK); 18:00 CET; 22:30 PM IST
30 minutes
- Open Circle: FREE (Get it FREE>> Join Open Circle)
- Inner Circle: Included in your $99 a month Inner Circle membership (50% discount available) for all events plus Digital Library 250+ videos, mentoring, hands-on workshops and more…
Time to rethink engagement
Most organisations talk about “user engagement,” but few truly share power with the people they design for. This session explores what happens when we move beyond feedback loops and usability tests: toward real collaboration and shared decision-making. Co-creation changes how teams listen, learn, and act. It builds services with people, not for them.
In this session, UX and Service Design veteran Frank Spillers unpacks practical ways to shift from extractive engagement to participatory design. You’ll learn how to create the conditions for trust, transparency, and shared ownership. You’ll see examples of authentic co-creation in action.
Topics we will cover in ‘From Users to Co-Creators: Rethinking Engagement’ Miniclass:
- The Engagement Gap – why traditional engagement fails and how to spot extractive practices.
- Authentic vs. Performative Participation – how to tell the difference.
- Co-Creation Readiness Checklist
- Q&A
About Miniclasses:
A brief, but deep-dive into a topic, led by Frank Spillers. The sessions provide an orientation to key points on a topic. The sessions are FREE to members of the UX Inner Circle. Apply to join, or try it free for 30 days…(billing starts month 2, cancel anytime). Also see: What kind of people join the UXIC?
| Date: | 05 Dec 2025 |
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| Time: | 09:00 am PST 12:00 pm EST 05:00 pm GMT 06:00 pm CET |
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