Masterclass- Getting the details of usability testing right
JUNE 22nd 7:00AM PDT; 10:00AM EDT; 3:00 PM BST; 7:30 PM IST
2.5 hours -(group activities, 1:1 access to Frank Spillers)
Usability testing is an essential part of steering designs in the right direction or in quantifying their efficacy with your intended audience. Getting quality insights and data is vital. User testing is not market research and should be conducted with best-practice methods.
This Masterclass will cover the ins and outs of setting up and moderating user tests including how to get the best from the technique by following proven practices. In this Masterclass you will learn how to set up and conduct a usability test, including the following topics:
- Set up and conduct a usability test: When to test? What to test?
- What type of usability test and why (Formative vs Summative; low-fi vs high-fi and more).
- Better Recruiting- no more “down the hallway testing” please.
- Sample size: when the 5-user size sample fails.
- Tips for engaging stakeholders.
- Creating a bias-informed test plan.
- Moderation insider tips and secrets of good moderation (verbal, non-verbal, listening, and observation skills).
About Monthly MasterClasses:
These monthly meet-ups are topic-driven live events with an informal presentation by Frank Spillers and group activities and discussions. Monthly MasterClasses are included as part of your membership. They allow a deep dive into important UX topics, with insights drawn from process best practices and case studies from Frank’s two decades in the field.
FREE FOR INNER CIRCLE MEMBERS
Want to access the MasterClass? Join now starting at USD $49 Nonprofit-Student-Emerging Market/ $99 Individual/$349 Team of 4.
(This is paid Member Content)
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Who You will Learn From
Frank Spillers
Founder - UX Inner Circle
Frank Spillers, MS, founded the UX Inner Circle in 2020 to support senior practitioners facing complex challenges. The community exists to sharpen thinking, increase your confidence, and pressure-test real decisions. It’s built for people doing the work, not just talking about it. Frank founded an award-winning UX and Service Design consultancy (Experience Dynamics) and now leads UX and Service Design at numerous organisations, including the UK Government Digital Service. He has worked with and led teams to deliver hundreds of products and services over several decades. His work spans government, enterprise platforms, nonprofits, and global brands. He brings 25+ years as a senior UX and Service Design leader. His focus areas include Inclusive Design, accessibility, emotion-led design, cross-cultural UX, VR/AR, and UX leadership. His work has directly increased conversion by 88% and revenue by 300% for organizations including Nike, Microsoft, Intel, Capital One, Global Disability Rights Now!, the World Bank, and the City of New York.
