Redefining Agentic AI with UX & Service Design
MARCH 24th 9:00AM PDT; 12:00PM EDT; 17:00PM BST (London)
30 minutes
FREE all member levels, REGISTER ON MAVEN…
Redefining Agentic AI with UX & Service Design
Most people hear agentic AI and think “more automation.” That’s the mistake. Automation decides for people. Agentic systems should decide with them. The difference is experiential not technical. When systems act without clear moments for intent, limits, or interruption, users lose control silently. Nothing breaks at first. Trust just erodes. Over time, people stop understanding what the system is doing or why it did it. Instead we need to redefine how agentic looks from a UX and Service Design perspective.
Why this topic matters
Agentic= high risk. Agentic AI is reshaping how we approach AI in service design. Most teams are charging in with automation goggles on. The risk isn’t intelligence, it’s unexamined AI autonomy. When user agency is unclear, users feel trapped, services fail silently, and orgs absorb the blame. This topic matters now because UX teams are being asked to build AI agents with implied trust and associated risks.
What you’ll learn
- Clarify how agentic UX will perform
- Learn how “agentic AI” needs clarification. Separate user agency from automation theatre.
2. Design agency across journeys, not just screens
- Define intent, scope, timing, and intervention across touchpoints. Map agentic decisions across journeys and ops.
3. Audit and redesign agentic AI safely
- Use a fast critique method to spot hidden autonomy and missing controls.
4. Gain a shared language for UX and service teams.
- Professionally, this helps you lead AI conversations confidently and design services that stay governable & de-risked.
Who is this for?
Product designers, AI leads, UX leads, service designers, and anyone designing AI-enabled products. Ideal if currently working on AI or getting into it, getting ready for it.
MARCH 24th 9:00AM PDT; 12:00PM EDT; 17:00PM BST (London)
30 minutes
FREE all member levels, REGISTER ON MAVEN…
| Date: | 24 Mar 2026 |
|---|---|
| Time: | 09:00 am PST 12:00 pm EST 05:00 pm GMT 06:00 pm CET |
| Check Your Timezone | |
Who You will Learn From
Frank Spillers
Founder - UX Inner Circle
Frank Spillers, MS, founded the UX Inner Circle in 2020 to support senior practitioners facing complex challenges. The community exists to sharpen thinking, increase your confidence, and pressure-test real decisions. It’s built for people doing the work, not just talking about it. Frank founded an award-winning UX and Service Design consultancy (Experience Dynamics) and now leads UX and Service Design at numerous organisations, including the UK Government Digital Service. He has worked with and led teams to deliver hundreds of products and services over several decades. His work spans government, enterprise platforms, nonprofits, and global brands. He brings 25+ years as a senior UX and Service Design leader. His focus areas include Inclusive Design, accessibility, emotion-led design, cross-cultural UX, VR/AR, and UX leadership. His work has directly increased conversion by 88% and revenue by 300% for organizations including Nike, Microsoft, Intel, Capital One, Global Disability Rights Now!, the World Bank, and the City of New York.
