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Reading Circle- the Power of Moments

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SEP 10th 8:00AM PDT; 11:00PM EDT 4:00PM GMT; 5:00PM CET; 9:30PM IST

45 minutes

(Drop in any session, don’t worry if you haven’t read all chapters- the discussion is more valuable to all)

Reading Circle- new read “The Power of Moments”

Join us for the first discussion of the book The Power of Moments by Dan and Chip Heath.

Why this matters: Designing memorable moments is critical. In service design, a “moment of truth” (MOT) refers to the perceptions formed during critical moments or interactions between a customer and a service provider. Moments are either benign, positive, or negative.

Feel free to join as many Reading Circles as possible (you don’t have to attend all of them to participate).  The schedule of readings is below.

Date Chapters Pages
30 July

11:00 EDT/16:00 GMT

Chapter 1-Defining Moments

Chapter 2-Thinking in Moments

1-44

(44 pages)

13 August

11:00 EDT/16:00 GMT

Chapter 3-Build Peaks

Chapter 4-Break the Script

45-96

(51 pages)

27 August

11:00 EDT/16:00 GMT

Chapter 5-Trip Over the Truth

Chapter 6-Stretch for Insight

97-140

(43 pages)

10 September

11:00 EDT/16:00 GMT

Chapter 7-Recognize Others

Chapter 8-Multiply Milestones

Chapter 9-Practice Courage

141-204

(63 pages)

24 September

11:00 EDT/16:00 GMT

Chapter 10-Create Shared Meaning

Chapter 11-Deepen Ties

Chapter 12-Making Moments Matter

205-266

(51 pages)

Cost: FREE, register to Join the Open Circle (FREE) for invites.

See you there!

What is the Reading Circle? 

The Reading Circle is a break-out group of Frank Spillers’ UX Inner Circle. The bi-monthly meetings are paced and facilitated by learning advocate John Alberts (Strategy Director at Experience Dynamics). Drop-in to any session, join the full book cycle meetings. Read about the importance of a book club for your professional development.

 Your attendance is welcomed,  even if you have been unable to attend up to this point.

Date: 10 Sep 2024
Time:

08:00 am PST

11:00 am EST

04:00 pm GMT

05:00 pm CET

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