What’s Happening in Frank Spillers’ Inner Circle?

black young woman stares at AI on a tablet

AI

Inclusive Design

UX Design

Why Generative AI has an Access Problem

Summary: Why does Generative AI have an Access Problem? For AI to be ready for the masses, it must pivot away from ‘prompt engineering&r...

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Project Management For Better UX Masterclass cover slide

UX Design

UX Management

Improving UX with Project Management 

Why do some UX projects thrive while others stumble?  Improving UX with proje...

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service orchestration in a factory manager deals with an issue

Service Design

Ready, set, ORCHESTRATE!

Orchestration of services in Service Design At its core, orchestration in service ...

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bank teller helps customer over counter- a moment in service design

Service Design

Designing the Moment of Truth

In service design, a “moment of truth” (MOT) refers to the perceptions...

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diverse team discussing design

UX Design

UX Management

Does Agile UX contribute to Design debt?

Agile UX and Design debt In tomorrow’s Miniclass called Tackling Technical &...

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donut centered design sustainability workshop

Service Design

Sustainability

Designing for the donut with Donut-centered design

When you design for the ‘donut’ it means you factor in both environmen...

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a member from a diverse team points at a screen during a heuristic evaluation

User Research

UX Design

What is a heuristic evaluation?

A heuristic evaluation is an expert review of a design, usually digital. Heuristic...

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