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Masterclass: Organizational Design- Building a UX Center of Excellence 1036 No matter where you are in the UX org chart, organizational design has always got to be on your radar. Why? Because UX in many organizations has been traditionally misunderstood, misrepresented, manipulated, or marginalized. Many UX professionals don’t actually get to do the full complement of what they should be doing. This is a serious ROI issue for organizations that do not have a strategic view of managing UX excellence. Building a UX Center of Excellence requires a clear definition of how value is created and shared with customers and stakeholders. It requires strategic intervention as well as tactical processes and procedures. Growing UX as a discipline requires nurturing buy-in, and participation from grassroots stakeholders (eg developers) all the way up to management. In this Masterclass, we will build on the UX process case studies–UX management in action Masterclass by mapping out boundaries and pillars that need to be redrawn, removed, or created. Ultimately, organizational excellence in UX efforts comes down to team collaboration, decision-making, and the holy grail–process repeatability. In this Masterclass, Frank will cover tips and techniques for ‘redesigning’ your organization based on what he has learned first-hand from helping dozens of organizations build UX groups. In addition, Frank will share research he conducted for his upcoming book on UX management (and the best-known methods of UX Directors and Managers worldwide). Topics to be covered in this Masterclass:

• How to manage UX deliverables for ‘UX as a Team Sport’ vs the ‘everyone doing UX’ dilemma.
• Noticing your organization’s actual vs perceived UX maturity, and how to bootstrap for growth.
• Operationalizing UX excellence- tips and tactics for moving your org forward.
• Developing a business case for UX Management and growth.
• Understanding how to confront organizational ‘force fields’.
• A checklist for what helps establish a Center of UX Excellence.
• Getting it right: confronting UX Theater, Baby Step Syndrome, and other threats to UX excellence.

UX process case studies: UX management in action (2 of 2) 1030 1 hr See part 1 here

Agenda It does not matter what you design, or even how you design it, if you do not have stakeholders on board and organizational buy-in, your UX can suffer. UX process sculpting is the ‘holy grail’ of UX management. Re-working how your UX comes together, by whom, and when certain activities and decisions are taken is critical to success. In this Masterclass, we will review best practices in UX process and UX maturity. We will hear from three UX Inner Circle members (a non-profit and two banks) who will present their current efforts to impact organizational transformation. Topics to be covered in this Masterclass:

• Determining UX maturity- what works and what doesn’t
• What’s missing from your UX process
• Guerrilla tactics for getting organizations to embrace UX process
• UX process mapping and process redesign
• UX process case studies
• Troubleshooting your UX process including for Service Design and Inclusive Design efforts

Miniclass: Designing Context-aware experiences

Insight Sprints part 2/2 1026 2 hrs Links to User research Data  Link to Miro Board This workshop builds on the ‘This is Ethnography Doing’ workshop. Insight Sprints are a new method proposed by Etienne Fang (Principal Researcher at Amazon). The Insight Sprint builds on the Design Sprint method of socializing the design process in your organization and making informed decisions fast. This workshop focus on the Insight Sprint method applied to real data captured in our previous workshop: This is Ethnography Doing. Socializing user research and giving teams a first-hand view of evidence from the field study is key. For example, exploring user pain points and context of use can inform better design decisions. Better still, product and service teams that are engaged in UX Research spot more opportunities and are better capable of responding to them. The result? Longer-term views of customer value and exchange of value between your company and customers. Moreover, teams that leverage user research insights tend to be more Outside-In design-driven. The Insights Sprint is a practical tool to get teams to use and value customer behavior data. This workshop will map out a practical Insight Sprint approach for conducting workshops with your stakeholders that can be used in parallel to the Design Sprint method developed at Google. Note: This workshop will be split into smaller working sessions.

Miniclass: From mental models to design of con...

UX process case studies–UX management in action (1 of 2) 1014 2 hrs 51 min See part 2 here Agenda It does not matter what you design, or even how you design it, if you do not have stakeholders on board and organizational buy-in, your UX can suffer. UX process sculpting is the ‘holy grail’ of UX management. Re-working how your UX comes together, by whom, and when certain activities and decisions are taken is critical to success. In this Masterclass, we will review best practices in UX process and UX maturity. We will hear from three UX Inner Circle members (a non-profit and two banks) who will present their current efforts to impact organizational transformation. Topics to be covered in this Masterclass:

• Determining UX maturity- what works and what doesn’t
• What’s missing from your UX process
• Guerrilla tactics for getting organizations to embrace UX process
• UX process mapping and process redesign
• UX process case studies
• Troubleshooting your UX process including for Service Design and Inclusive Design efforts

Insight Sprints- bringing your team along the user research journey- Workshop part 1/2 911 1 hr 44 min Part 1 of 2 This workshop builds on the ‘This is Ethnography Doing’ workshop. Insight Sprints are a new method proposed by Etienne Fang (Principal Researcher at Amazon). The Insight Sprint builds on the Design Sprint method of socializing the design process in your organization and making informed decisions fast. This workshop focus on the Insight Sprint method applied to real data captured in our previous workshop: This is Ethnography Doing. Socializing user research and giving teams a first-hand view of evidence from the field study is key. For example, exploring user pain points and context of use can inform better design decisions. Better still, product and service teams that are engaged in UX Research spot more opportunities and are better capable of responding to them. The result? Longer-term views of customer value and exchange of value between your company and customers. Moreover, teams that leverage user research insights tend to be more Outside-In design-driven. The Insights Sprint is a practical tool to get teams to use and value customer behavior data. This workshop will map out a practical Insight Sprint approach for conducting workshops with your stakeholders that can be used in parallel to the Design Sprint method developed at Google.

UX process case studies: UX management in action 865

Agenda:

It does not matter what you design, or even how you design it, if you do not have stakeholders on board and organizational buy-in, your UX can suffer. UX process sculpting is the ‘holy grail’ of UX management. Re-working how your UX comes together, by whom, and when certain activities and decisions are taken is critical to success. In this Masterclass, we will review best practices in UX process and UX maturity. We will hear from several UX Inner Circle members (a non-profit and a bank) who will present their current efforts to impact organizational transformation. Topics to be covered in this Masterclass:

• Determining UX maturity- what works and what doesn’t
• What’s missing from your UX process
• Guerrilla tactics for getting organizations to embrace UX process
• UX process mapping and process redesign
• UX process case studies
• Troubleshooting your UX process including for Service Design and Inclusive Design efforts

About Monthly MasterClasses:

These monthly meet-ups are topic-driven live events with an informal presentation by Frank Spillers and group activities and discussions. Monthly MasterClasses are included as part of your membership. They allow a deep dive into important UX topics, with insights drawn from process best practices and case studies from Frank’s two decades in the field.

Cost:

VALUE of $100…join the UX Inner Circle to get this and enjoy access to $10,385 worth of value- recording trainings from 20 years of Frank Spillers’s work. Try it for 30-days free…

FREE FOR INNER CIRCLE MEMBERS

Want to access the MasterClass? Join now starting at USD $49 Nonprofit-Student-Emerging Market/ $99 Individual/$349 Team of 4. Try it for 30-days free…  

Masterclass: Accessibility ready with WCAG 3.0 855

Agenda:

If you are working on an Accessibility project, you ought to be paying careful attention to the WCAG 3.o Guidelines. Note: Yes the guidelines are currently in draft mode now, but they will be standard very soon. In this Masterclass, we cover the latest Accessibility guidelines from the W3 consortium, as well as the US Section 508 Refresh of 2018 + EU Accessibility Directive of 2018. This Masterclass aims to get you ready for adjusting your accessibility efforts around the new approaches and criteria contained in WCAG 3.0. To be clear, WCAG 3.0.is a welcomed update that improves how we deliver accessibility commitments. It moves us toward a more accurate and inclusive approach to how we evaluate, test, and optimize the accessibility user experience for persons with disabilities. Topics to be covered in this Masterclass:

• The business case for accessibility.
• Tools for engaging stakeholders with accessibility.
• Bringing in a disability-centric model to Agile accessibility.
• Navigating the WCAG 3.0 guidelines.
• Adjusting your “pass” and conformance criteria.
• Conducting ‘Holistic testing’ with users with disabilities.
• Re-evaluating your inclusion commitments: What’s beyond “AA” compliance?
• Updating how you evaluate including VPAT reporting (Voluntary Product Accessibility Template).
• Tips for implementing an accessibility program.
• Scaling accessible User Research or aUXR and inclusive ResearchOps strategy.

About Monthly MasterClasses:

These monthly meet-ups are topic-driven live events with an informal presentation by Frank Spillers and group activities and discussions. Monthly MasterClasses are included as part of your membership. They allow a deep dive into important UX topics, with insights drawn from process best practices and case studies from Frank’s two decades in the field.

This is Ethnography Doing workshop- part 3/3 851 3 hrs 12 min See Part 1 here See Part 2 here Essential documents/ links:

• Member log-in, see this group

About the workshop: The focus of this hands-on learning experience is on how to do Ethnography. In this workshop, we will learn all the steps in Ethnography. First, we will start with recruiting target users for the actual study. Next, we will learn how to moderate user interviews, with an emphasis on the capture of quality data. Finally, we will unpack and analyze the data and insights. Participants will learn by doing. The UX Inner Circle provides supported mentoring with opportunities to practice skills with peers. The workshop will be led by industry veteran and Master UX Trainer Frank Spillers. Frank will share tried and tested process know-how he uses daily at his award-winning UX Consulting firm, Experience Dynamics. Note: This workshop will be split into smaller working sessions. In addition, participants will be required to spend time outside of class managing users. Bonus workshop: The real data gathered in this workshop will lead to a second workshop. “Insight Sprints- bringing your team along the user research journey“. This workshop is focused on organizational process and evangelizing insights.

Designing your life Masterclass: creating good experiences at home & work 842 3 hrs 50 min In designing experiences for others, we focus a lot on how to make life better for our users.  Alongside this is the recognition that how your team creates good experiences comes down to how they work and think together. Rarely, do we, or teams, stop to design their own lives or cultures. In this Masterclass, Frank Spillers tackles the farreaching topic of “right living”, or as TED founder Richard Saul Wurman once said, ‘Designing your life is the most difficult problem of them all’. Today, you need to be totally creative, adaptable, and innovative. That is to say, these design skills and mindsets are highly sought-after and guarded by designers, innovators, and teams. Yet the world we live in throws up obstacles including challenges to our attention and stress. Teams and individuals that can solve problems elegantly and that demonstrate success thrive. However, even success can be an obstacle. The more familiar you become, the more confident you become of what constitutes the right path. However, as UX Designers know, good journeys don’t just happen, they are meticulously designed and tested before confidence is felt. So how to apply User Experience and Service Design processes, mindsets, and tools to your life and your team? In this Masterclass, Frank Spillers shares what he has learned applying Human-Centered Design to daily routines and rituals while empowering teams to improve, make better decisions and get better results. Leveraging a couple of decades of experience, Frank will show you how you can mirror healthy cognitive practices at home and with your team while feeling happier and getting better results from design efforts at work. This course is based on Frank’s experience as a design researcher, entrepreneur, and category leader. You will get Frank’s experience of what he has found to work and how to tackle the challenges of life and designing, including Wellness, Purpose, Curiosity, Motivation, and more.