14 Dec 2022 Frank Spillers

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Privacy by design (Webinar)

Privacy by design (Webinar)

Privacy UX is critical to address early-on

Privacy, security, and trust are all interrelated for consumers. While IT professionals separate them into technical categories, they overlap for consumers typically and underneath them is a feeling of trust.

In this 30-minute webinar (Miniclass), Frank Spillers will cover strategies for how to fix the privacy, security, and trust issue for UX designers. First, we will begin with privacy- What is it users want?; How can you give it to them? and; What should be your UX strategy on privacy? Next, we will tackle security. Sadly, user-centered security is probably the most misunderstood and overlooked area of innovation. Finally, we will look at ways to improve trust with both privacy-friendly and user-centered security approaches to UI design and product development.

Topics we will cover in the Designing for trust, privacy and security in UX Miniclass:

  1. Consumer perceptions about privacy and security vs your Sec/Engineering team
  2. Design approaches that build trust
  3. Guidelines and an IoT agenda for privacy by design and user-centered security
  4. Q&A

About Miniclasses:

A brief, but deep-dive into a topic, led by Frank Spillers. The sessions provide an orientation to key points on a topic. The sessions are FREE to members of the UX Inner Circle.

Designing for trust, privacy and security in UX Miniclass

About the Author

headshot of frank spillers

Frank Spillers

Founder - UX Inner Circle

Frank Spillers, MS, founded the UX Inner Circle in 2020 to support senior practitioners facing complex challenges. The community exists to sharpen thinking, increase your confidence, and pressure-test real decisions. It’s built for people doing the work, not just talking about it. Frank founded an award-winning UX and Service Design consultancy (Experience Dynamics) and now leads UX and Service Design at numerous organisations, including the UK Government Digital Service. He has worked with and led teams to deliver hundreds of products and services over several decades. His work spans government, enterprise platforms, nonprofits, and global brands. He brings 25+ years as a senior UX and Service Design leader. His focus areas include Inclusive Design, accessibility, emotion-led design, cross-cultural UX, VR/AR, and UX leadership. His work has directly increased conversion by 88% and revenue by 300% for organizations including Nike, Microsoft, Intel, Capital One, Global Disability Rights Now!, the World Bank, and the City of New York.

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