29 Jul 2022 Frank Spillers


UX Writing workshop- Part 3

UX Writing workshop- Part 3

Learn the most common UX Writing techniques in this workhop

When? OCTOBER 13th 2022 8:00AM PDT; 11:00AM EDT; 4:00PM BST; 5:00 PM CET; 8:30 PM IST

3 hrs (Part 3/3, total course 9 hrs)

Not a member? Buy this course + all recordings for only USD $100; 9 hrs total (50% of proceeds will go to The Trevor Project charity).

Buy this course and recording for $100 USD:


Without key content, UX is lost. UX Writing brings strategic and contextually relevant content that supports and enables key UX and Interaction Design goals. Content is the most important and cheapest ‘interface’ to fix. However taking a systemic approach to staffing the role, and creating a collaborative space with the Design, Research, and Engineering team is vital.

In this workshop, with Sr. UX Writer Katrin Sutterlin (wefox) and Frank Spillers (Experience Dynamics) we will learn how to tackle key UX Writing challenges including how to craft content for neurodiverse audiences for maximum accessibility.

Topics we will cover:

Part 1 topics covered:

  • Designing and prioritising content with Content First
  • Researching your users pain points (desirability and task support)
  • Conceptual models and UX writing
  • Auditing your UX Writing
  • Tone vs Voice: Making a Tone Map

Part 2 topics covered: with guest Katrin Sutterlin, Sr. UX Writer at wefox (Germany)

  • Intro to neurodiversity
  • Designing for people on the neurodiversity sepctrum
  • UX vs neurodiversity
  • Layouts and writing for Neurodiverse audiences

Part 3 topics covered:

  • How to craft high-conversion microcopy
  • Wireframing and UX writing
  • How best to approach content design (including updates to existing content vs new projects)
  • Creating a Content UX strategy
  • Evaluating & testing copywriting: tools and techniques
  • Localization and content considerations
  • Managing a UX writing team: business case, hiring, and working with UX research & design process

About UX Inner Circle Workshops:

These workshops are live events with an informal presentation by Frank Spillers and group activities and discussions, with a more hands-on experience to learning the material presented. Online workshops are included as part of your UX Inner Circle membership. They allow a deep study of UX topics, with insights drawn from process best practices and case studies from Frank Spillers two decades in the field.


Not a member? $100 (3 hrs plus recording). VALUE of $399. Also, get Part 1 and 2 (6 hrs) with this purchase. Total 9 hours of material.

Buy this course and recording for $100 USD:

Members: FREE…join the UX Inner Circle to get this and enjoy access to $10,385 worth of value- recording trainings from 20 years of Frank Spillers’ work.

Why Join?

The UX Inner Circle is a professional learning community with a program of monthly events for UX researchers and designers, managers, and directors practicing UX and Service Design. We are a small group of currently 50 UX and Service Designers, Directors, and Researchers currently 100% working in UX. Attendees come from orgs like Harvard, Google, IBM, Accenture, Deloitte, Capital One, US Bank, healthcare, government, and non-profits. So why join?

  • Refine or expand your current skills– push the boundaries of your learning.
  • Get advice and guidance: Put a top-performing UX expert (Frank Spillers, CEO of award-winning UX firm Experience Dynamics and top instructor at Interaction Design Foundation) in your pocket. Stay connected with the latest on what Frank is thinking and prioritizing in UX and Service Design.
  • Ask anything to other UXIC colleagues on a dedicated private Slack channel. Also, collaborate during monthly meet-ups (Masterclasses).
  • Get a promotion at work or upgrade your skills, portfolio, or process knowledge. This is the #1 reason folks keep subscribing to the UX Inner Circle.

Ready to Join the UXIC?

30- Day Free Trial (billing starts month 2)

Membership includes access to ALL monthly event recordings and more (going back 20 years of Frank’s UX career). 150+ recordings.  Monthly live meet-ups (Masterclass topics) and workshops (every other month). Miniclasses (short webinars) and access to longer webinars Frank provides with his UX firm Experience Dynamics.

Financial inclusiveness membership: USD$49 per month for Nonprofit-Student- or you live in the Global South/ Emerging Market (.org; .edu)

Regular membership: USD$99 Individual per month

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About the Author

headshot of frank spillers

Frank Spillers

Founder - UX Inner Circle

Frank Spillers, MS, founded the UX Inner Circle to share his knowledge and skills with his students from the Interaction Design Foundation where he has provided select trainings for the past 8 years. He leads UX and Service Design consulting at Experience Dynamics, an award-winning consultancy. He works with the world’s leading brands to deliver cutting-edge strategy for products, services, and experiences. Starting out in the mid-’90s in social VR, Frank has consulted on 600 UX projects including enterprise web applications, nonprofits, government and more. He’s an Inclusive Design evangelist, and expert in Accessibility, Emotion Design, VR/AR, Cross-cultural Design and UX Management. Frank brings 25 years of experience as a Sr. UX Director and Service Design leader. He has lifted conversion rates by 88% and enhanced revenue by 300% for firms like Nike, Intel, Microsoft, the City of New York, Global Disability Rights Now!, Four Seasons, Capital One, the World Bank, Women Enabled International, and many more.

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