Designing for Neurodiverse users 3125 2 hours

Designing for Neurodiverse users

An estimated 20% of the global population is neurodiverse. Neurodiversity includes autism, ADHD, dyslexia, dyspraxia, and more, each with its own set of challenges and needs. It's essential to pay close attention to Cognitive Disabilities since they are often underlooked in accessibility efforts. This is because most accessibility is treated as a technical task which leaves neurodiverse user needs unaddressed in the design. We need to do better. By changing how we approach neurodiversity in design, we can. Designing for neurodiverse users presents unique challenges because it requires recognizing and understanding the vast cognitive differences that affect how people perceive, understand, and interact with digital content. In this workshop, we start by setting aside neurotypical designer biases early on. In this Designing for Neurodiverse Users Workshop, disability advocate Frank Spillers will help you quickly learn how to support neurodiverse users with essential layouts, design decisions, font choices, content placement and format, as well as UX Writing essentials. Related recommended courses:

• Designing for Accessibility First Masterclass
• User Research Intensive: you'll work with neurodiverse users

Supporting Neurodiversity in design

Designing for neurodiverse users means taking an Inclusion Innovation approach. Common issues include sensitivity to sensory inputs, difficulty with complex navigation systems, challenges with reading and comprehending text, and the need for predictable interactions. The key challenge is creating flexible designs to cater to this wide range of needs, ensuring digital environments are accessible, comfortable, and engaging for everyone, regardless of their neurological makeup.

Designing for Neurodiverse users Workshop Topics we will cover:

• Principles of Neurodiverse-Friendly Design
• Effective Communication and Content Presentation
• Interaction Design for Neurodiversity
• Methods for involving neurodiverse users in the design and testing process.
• Examples of successful neurodiverse-friendly designs.
• How to customize content for individual needs.

Members: FREE…join the UX Inner Circle to get this and enjoy access to $10,385 worth of value-recording trainings from 20 years of Frank Spillers’ work.

About UX Inner Circle Workshops:

These workshops are live events with an informal presentation by Frank Spillers and group activities and discussions, with a more hands-on experience to learning the material presented. Online workshops are included as part of your UX Inner Circle membership. They allow a deep study of UX topics, with insights drawn from process best practices and case studies from Frank Spillers two decades in the field.

Designing for Accessibility First 3119 APRIL 18th 8:00AM PDT; 11:00AM EDT; 4:00 PM BST; 5:00 PM CET 90 min

Designing for Accessibility First

Typically, accessibility isn't first, it's last. It gets taken care of after the design is complete. In many cases where developers drive accessibility efforts, it is exclusively a post-design and often post-code technical task. That makes it too late to design for the "right problem" in accessibility. Why? The problem is that for years the industry has thought of accessibility as a technical vs Inclusive Design activity.

Yes, you can design accessibility

Prioritizing accessibility from the start improves development. It lets developers see and fix potential issues early, saving time and costs. This method makes products inclusive from the beginning. Users with disabilities, such as neurodiverse or blind users, may require a different type of content or experience. Yet with the "one size fits all" approach, this misses connecting with audience needs.

Designing with accessibility in mind changes will change how you think about accessibility.

We need to get beyond a compliance mentality

To design for accessibility, users with disabilities must be involved. User Research with users with disabilities is critical. But the reality? It's hardly done.

Join this upcoming User Research Intensive, where you'll work with neurodiverse users.

Integrating accessibility from the onset of design is not just about compliance or ticking boxes; it fundamentally transforms the development process and product outcome for the better. By prioritizing accessibility at the design stage, developers and designers can foresee and address potential barriers, significantly reducing the need for time-consuming revisions later. What accessibility gets wrong: Doing design and development and then retrofitting content by making everything carte blanche accessible. Instead, we need to understand users with disabilities, their access barriers, needs, and preferences and build that into the design phase. This Masterclass is about learning how to do that. This approach minimizes development time and ensures that the product is inherently more inclusive, providing an equitable user experience for people with disabilities from the start.

Why this matters:

Making products accessible from the start simplifies how you tackle accessibility later. Taking a proactive approach means you can more thoughtfully consider the needs of users with disabilities.  Instead of hurriedly optimizing accessibility to meet guidelines, you can shape an experience that's more suitable, desirable, and equitable.

What you'll learn: Designing for Accessibility First

In this 90-minute Masterclass, you will understand how to approach Accessibility as a Design task. We'll start with a "palette" of Accessibility needs (from User Research) and walk through how to translate access issues into design features.

1. Assessing Accessibility Needs
2. Identifying and Anticipating Accessibility Needs
3. Designing for Specific Disabilities
4. Activity: Translating user research-informed access issues into design features

About Monthly MasterClasses:

These monthly meet-ups are topic-driven live events with an informal presentation by Frank Spillers and group activities and discussions. Monthly MasterClasses are included as part of your membership. They allow a deep dive into important UX topics, with insights drawn from process best practices and case studies from Frank’s two decades in the field.

Here’s a template for the Assumption Bust...

Opportunity Mapping for UX- Part 2 3053 Part 2: 90 minutes Part 1 Recording is here... Mural access to UXIC megaboard

Looking further with Opportunity Mapping for UX

Opportunity maps tell a story of possibility, priority, and value. They provide a platform for exploring the potential for business and design impact. They prioritize what’s essential for both users and the business. First, Opportunity Mapping clarifies customer needs and pain points. Like Journey Mapping, it proves valuable in bringing visibility to stakeholders of the opportunity space. Opportunity maps also boost user adoption through better decision-making: The more stakeholders understand user priorities, the better they shape relevant solutions. Next, mapping your opportunities helps raise the inflection point of user desirability. They answer the question: Where can the business gain value alignment with user needs?

Why this matters: Understanding the opportunity space from the perspective of customers is critical to bringing balance to the goals of your business and, more importantly, your customers.

Finally, aligning opportunities with Key Results is critical. Opportunity maps can inform OKR’s (Objectives and Key Results). Likewise, bringing MVPs (Minimum Viable Product) in line with MDPs (Minimum Desirable Product) is advisable for good  Agile UX collaboration. This starts with understanding a holistic cross-channel, touchpoint perspective of your opportunities. In this way, Opportunity mapping for UX is a valuable design decision-making artifact with tremendous potential to positively influence stakeholders toward acting on evidence-based UX and Service Design.

Topics we will cover:

• Understanding Opportunity Mapping
• Step-by-Step Process for Conducting Opportunity Mapping
• How to best prioritize your opportunities
• Managing stakeholder engagement

About UX Inner Circle Workshops:

These workshops are live events with an informal presentation by Frank Spillers and group activities and discussions, with a more hands-on experience to learning the material presented. Online workshops are included as part of your UX Inner Circle membership. They allow a deep study of UX topics, with insights drawn from process best practices and case studies from Frank Spillers two decades in the field.

Total time: 8 hrs total $399 USD: Why the fee? ...

[March-April 2024] Starts 28 Mar 2024: See exac...

Creating Service Blueprints workshop- part 1 2981 2 hr 20 min See part 2 here...

Creating Service Blueprints workshop

Service Blueprints are crucial for delivering customer value and streamlining employee and backend systems. They address customer pain points and breakdowns in workflows, touchpoints, rules, policies, and procedures. In this workshop, attendees will learn to shape their Service Design process for a proven holistic approach to creating a Service Blueprint.

Service Blueprints Workshop Highlights:

• Understanding Service Blueprints in Service Design.
• Identifying and addressing customer pain points.
• Analyzing whole-systems: workflows, rules, and procedures.
• Incorporating IT and Operations in Service Design.
• Designing and improving Policies with Policy Design.
• Designing UX for digital or any-channel touchpoints.
• Managing Service Blueprints implementation and longevity.
• Real-life case study with customer data and business problems.

Watch this 2-min Promo Video 

About UX Inner Circle Workshops:

These workshops are live events with an informal presentation by Frank Spillers and group activities and discussions, with a more hands-on experience to learning the material presented. Online workshops are included as part of your UX Inner Circle membership. They allow a deep study of UX topics, with insights drawn from process best practices and case studies from Frank Spillers two decades in the field.

Why Join?

The UX Inner Circle is a professional learning community with a program of monthly events for UX researchers and designers, managers, and directors practicing UX and Service Design. We are a small group of currently 50 UX and Service Designers, Directors, and Researchers currently 100% working in UX. Attendees come from orgs like Harvard, Google, IBM, Accenture, Deloitte, Capital One, US Bank, healthcare, government, and non-profits. So why join?

• Refine or expand your current skills– push the boundaries of your learning.
• Get advice and guidance: Put a top-performing UX expert (Frank Spillers, CEO of award-winning UX firm Experience Dynamics and top instructor at Interaction Design Foundation) in your pocket. Stay connected with the latest on what Frank is thinking and prioritizing in UX and Service Design.
• Ask other UXIC colleagues anything on a dedicated private Slack channel. Also, collaborate during monthly meet-ups (Masterclasses).
• Get a promotion at work or upgrade your skills, portfolio, or process knowledge. This is the #1 reason folks keep subscribing to the UX Inner Circle.

Ready to Join the UXIC?

30- Day Free Trial (billing starts month 2) Membership includes access to ALL monthly event recordings and more (going back 20 years of Frank’s UX career). 150+ recordings.  Monthly live meet-ups (Masterclass topics) and workshops (every other month). Miniclasses (short webinars) and access to longer webinars Frank provides with his UX firm Experience Dynamics. Financial inclusiveness membership: USD$49 per month for Nonprofit-Student- or you live in the Global South/ Emerging Market (.org; .edu) Regular membership: USD$99 Individual per month 20% discount on Annual Price; switch anytime, cancel anytime. Review the Pricing Options ***THIS EVENT IS FREE WITH UX INNER CIRCLE MEMBERSHIP***

Designing for Disrupted Journeys 2959 120 min

What is a disrupted customer journey?

Disrupted journeys are customer interaction across moments, touchpoints, and channels that fall apart. Broken touchpoints factor into disrupted journeys, causing users to abandon, switch channels, or call for help. This is why Touchpoint Mapping is critical, as well as Opportunity Mapping.

Note: Opportunity Mapping Workshop part 2 is coming up February 22nd 2024.

Masterclass Agenda- Designing for Disrupted Journeys:

The key to offering continuous vs disrupted journeys is to look at tasks as they run from start to finish in a journey. UX often focuses on one area or flow, missing details along the way or at the start/ end. Next, since customers touch multiple channels (up to 10, according to Salesforce), orchestrating their journey between channels is a must. This avoids, "Great store or employee experience- but your mobile app sucks". Finally, paying attention to empty states fails, and "What happens when...?" errors are vital. Rarely do we design a wireframe with a "Here's what the interface looks like after 5,000 records are added...", or "The UX after 8 months looks like...". As simple as this sounds, in UX, we like to build "happy paths" and overlook the dirty details of error states, the passage of time, heavy usage, inclusive design issues, and more.

Look no further than password UX these days for a report card on a few of those broken journeys.

Why this matters:

Disrupted customer journeys can have far-reaching impacts on a business. Prioritizing end-to-end UX, cross-channel service orchestration, and managing UI error states is essential for maintaining customer satisfaction, loyalty, and business success. Many broken journeys force customers to another channel-- driving up your costs. Worse, user adoption leads to customer abandonment, distrust, or defection.

What you'll learn:

In this 60-minute Masterclass, you will cover how to design or fix a customer journey that is as seamless and efficient as possible. Frank Spillers will cover the end-to-end experience a customer has with a brand or organization, from initial contact to post-product or service support.

Topics we will cover in Designing for Disrupted Journeys masterclass:

1. Understanding where journeys break down
2. Design and Research strategies for elevating the priority of disrupted journeys
3. Activity: Redesigning an actual disrupted journey (Case study)
4. Q&A

About Monthly MasterClasses: These monthly meet-ups are topic-driven live events with an informal presentation by Frank Spillers and group activities and discussions. Monthly MasterClasses are included as part of your membership. They allow a deep dive into important UX topics, with insights drawn from process best practices and case studies from Frank’s two decades in the field. Cost: Not a member? $100 Members: FREE…join the UX Inner Circle to get this and enjoy access to $10,385 worth of value-recording trainings from 20 years of Frank Spillers’ work.

• Cost: Buy this course and attend it live or get the recording for only $100 USD: [wlm_stripe_btn sku=payperpost-2959 button_label="Buy Now" pay_button_label="Buy Now" coupon="1"]
• Free for UX Inner Circle Members--Join now, cancel anytime

44 min Summary: Sample sizes in UX Research mat...

Improv toolkit PDF download     

AI for UX Masterclass 2880 Part 1 and Part 2 60 min

The urgent need for UX for AI

Shaping meaningful AI integration requires good UX strategy, research, and design. The alternative is a technology-first approach that falls into classic patterns of poor user adoption (VIDEO). At the same time, AI can be used to judiciously improve various UX Design tasks, from research preparation to data analysis and communication tasks. However, drawing ethical boundaries around AI for UX and understanding its augmentation capabilities is essential; it is not a replacement for UX roles like designers or UX writers.

Agenda:

Generative AI is set to disrupt and enhance many domains, including UX. Rather than be troubled by this development, this Miniclass webinar focuses on where, when, and how AI can have a credible impact on your UX work.

Why this matters:

Gen AI is being integrated and beta-tested in multiple domains. Slapping AI onto an interface is a short-lived experiment and a waste of time. Worse, you risk creating irrelevancy or weak value propositions, in the mind of your users. That's why: It's essential that your AI efforts make an impact. Learn how to boost AI user adoption, protect from bias, and contribute meaningfully to user lives.

What you'll learn:

In this 60-minute Masterclass, you will understand how generative AI can be governed by Human-Centered practices and how you can use it to enhance your UX work. Frank Spillers will cover specific and realistic uses of AI for UX without any predictions, threats, or hype. What we won't cover:

• Hyping AI UX tools
• Basics about generative AI
• The 'shortcuts with' AI UX mentality

Topics we will cover in this AI for UX masterclass:

1. Building a Human-Centered AI business case and process
2. Inclusive Design and AI: Ethics Fairness, Accountability, Transparency
3. Activity: Working with realistic AI UX use cases
4. Q&A

About Monthly MasterClasses:

These monthly meet-ups are topic-driven live events with an informal presentation by Frank Spillers and group activities and discussions. Monthly MasterClasses are included as part of your membership. They allow a deep dive into important UX topics, with insights drawn from process best practices and case studies from Frank’s two decades in the field. Cost: Not a member? $100 Members: FREE…join the UX Inner Circle to get this and enjoy access to $10,385 worth of value-recording trainings from 20 years of Frank Spillers’ work.

Improv skills for UX workshop 2870 120 minutes

Why improv skills for UX?

Improvisation or "improv" offers a set of communication and collaboration techniques that can supercharge your UX and Service Design efforts. Using improv can bring improved UX deliverables and stakeholder communication to life. In this workshop, we will learn to use improv to improve your results from generative AI. We'll use it to 'bodystorm' personas:

In a past workshop on Product-Service prototyping in the UX Inner Circle, we stumbled upon the use of improv to bring personas to life. In this unscripted activity, participants brought the pain and drama of research-based personas to the prototyping workshop. The result was hilarious and powerful. This workshop buildsthis essential skill.

What we will cover in Improv for UX:

In this workshop, you will learn how Improv can make a difference in your communication and collaboration. Why?

• It is a good super 'soft skill' to learn: It boosts creativity, communication, and collaboration skills. Plus, it's well-researched (See Elizabeth Gerber at Stanford) and central to a Human-Centered AI future.
• Improv is used regularly in VR design and Service Design prototyping, where intangible value might be more difficult to understand 'on paper'.

In this workshop, we will use an Improv for UX Toolkit to explore:

1. How Improv can improve your influence over stakeholders and work with diverse teams.
2. How Improv can improve your exploration of context of use and understanding behavior and motivations from Personas.
3. How Improv can help you get better results from using and creating AI-enabled solutions.

More topics we will cover in this Workshop:

• Boost stakeholder engagement and communication through improvisation.
• Break down barriers and foster open dialogue with clients and team members.
• How to create richer, more empathetic personas through improvisational role-playing.
• Generate innovative design ideas on the fly.
• How to "out-improvise" your generative AI work.

About UX Inner Circle Workshops:

These workshops are live events with an informal presentation by Frank Spillers and group activities and discussions, with a more hands-on experience to learning the material presented. Online workshops are included as part of your UX Inner Circle membership. They allow a deep study of UX topics, with insights drawn from process best practices and case studies from Frank Spillers two decades in the field.