FEB 27th  9:00AM PST; 12:00PM EST; 17:00PM GMT (London); 18:00PM CET 22:30 PM IST 60 minutes >>Registration required + Pre-session material review required NEW Format: Flipped Masterclass (20 minutes of pre-session prep and 1 hour discussion and hands-on activities) Maven alumni Discount: Cost $5 if you took or are taking my Service Design Intensive & Certification- Design for End-to-End Services course on Maven If waiting during a service bothers you… A common moment we ignore is waiting. In Don Norman’s book Living with Complexity, he has a chapter titled the “Design of Waits.” He almost titled that book Designing for Waiting. A classic … Continue reading Designing Peak Moments in Services (Flipped Masterclass)